:root{--ayuda-surface: #ffffff;--ayuda-surface-soft: #f8fafc;--ayuda-surface-peach: #e6f7f4;--ayuda-border: #e2e8f0;--ayuda-text: #0f172a;--ayuda-text-muted: #64748b;--ayuda-ring: rgba(99, 102, 241, .35);--ink: #1a1f1e;--muted: #7a8079;--muted-2: #9ca3af;--line: rgba(15, 23, 22, .08);--line-soft: rgba(15, 23, 22, .04);--paper: #ffffff;--page: #f5f4ef;--page-soft: #fafaf6;--primary-soft: rgba(2, 144, 125, .08)}.ayuda{background:var(--ayuda-surface);color:var(--ayuda-text);min-height:calc(100vh - 160px)}.ayuda-hero{position:relative;padding:5rem 1.25rem 4rem;text-align:center;background:radial-gradient(ellipse at top,rgba(99,102,241,.06) 0%,transparent 60%);overflow:hidden}.ayuda-hero__inner{max-width:780px;margin:0 auto;position:relative;z-index:1}.ayuda-hero__title{margin:0 0 1rem;font-size:clamp(2rem,4.5vw,3rem);font-weight:700;letter-spacing:-.02em}.ayuda-hero__accent{color:var(--primary);background:linear-gradient(135deg,#02907d,#0ea5a4);-webkit-background-clip:text;background-clip:text;color:transparent}.ayuda-hero__subtitle{margin:0 0 2.25rem;font-size:1.075rem;color:var(--ayuda-text-muted);line-height:1.5}.ayuda-hero__deco{position:absolute;color:#cbd5e1;font-size:1.5rem;user-select:none;z-index:0}.ayuda-hero__deco--tl{top:4rem;left:8%;color:#fbbf24;font-size:1.75rem}.ayuda-hero__deco--tr{top:3rem;right:10%;color:#020617;font-size:1.25rem}.ayuda-hero__deco--bl{bottom:2.5rem;left:12%;color:#f97316;font-size:1rem}.ayuda-search{display:inline-flex;align-items:center;gap:.75rem;max-width:560px;width:100%;background:var(--ayuda-surface);border:1px solid var(--ayuda-border);border-radius:999px;padding:.85rem 1.25rem;box-shadow:0 4px 14px #02907d12;position:relative;transition:box-shadow .2s,border-color .2s}.ayuda-search:focus-within{border-color:var(--primary);box-shadow:0 0 0 4px #02907d26}.ayuda-search__icon{color:var(--ayuda-text-muted);flex-shrink:0}.ayuda-search__input{flex:1;border:none;outline:none;background:transparent;font-size:.975rem;color:var(--ayuda-text);font-family:inherit}.ayuda-search__input::placeholder{color:#94a3b8}.ayuda-search__input:disabled{cursor:not-allowed}.ayuda-search__hint{font-size:.75rem;color:var(--primary);background:#02907d1a;padding:.2rem .6rem;border-radius:999px;font-weight:600;flex-shrink:0}.ayuda-topics{background:var(--ayuda-surface-peach);padding:4rem 1.25rem;position:relative}.ayuda-topics__inner{max-width:1120px;margin:0 auto}.ayuda-topics__title{margin:0 0 2rem;font-size:1.5rem;font-weight:700;letter-spacing:-.01em}.ayuda-topics__grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1.25rem}.topic-card{background:var(--ayuda-surface);border-radius:20px;padding:1.75rem 1.5rem 1.5rem;border:1px solid rgba(15,23,42,.04);box-shadow:0 1px 3px #0f172a0a,0 8px 20px #0f172a08;display:flex;flex-direction:column;transition:transform .2s,box-shadow .2s}.topic-card:hover{transform:translateY(-3px);box-shadow:0 4px 14px #0f172a0f,0 20px 40px #0f172a14}.topic-card__icon{width:56px;height:56px;border-radius:16px;display:grid;place-items:center;margin-bottom:1rem}.topic-card__icon--teal{background:#02907d1f;color:#02907d}.topic-card__icon--indigo{background:#6366f124;color:#6366f1}.topic-card__icon--amber{background:#f9731624;color:#f97316}.topic-card__icon--rose{background:#f43f5e1f;color:#f43f5e}.topic-card__title{margin:0 0 .5rem;font-size:1.0625rem;font-weight:700}.topic-card__desc{margin:0 0 1.25rem;font-size:.9rem;color:var(--ayuda-text-muted);line-height:1.5;flex:1}.topic-card__link{color:var(--ayuda-text);font-size:.875rem;font-weight:600;text-decoration:none;display:inline-block;align-self:flex-start;transition:color .15s;background:transparent;border:none;padding:0;cursor:pointer;font-family:inherit}.topic-card__link:hover{color:var(--primary)}.topic-card__link--btn{cursor:pointer}.topic-card__link--muted{color:var(--ayuda-text-muted);cursor:default}.ayuda-user{padding:4rem 1.25rem;background:var(--ayuda-surface)}.ayuda-user__inner{max-width:1120px;margin:0 auto}.ayuda-user__header{margin-bottom:2rem}.ayuda-user__title{margin:0 0 .4rem;font-size:1.5rem;font-weight:700}.ayuda-user__subtitle{margin:0;color:var(--ayuda-text-muted)}.ayuda-user__grid{display:grid;grid-template-columns:minmax(280px,1fr) minmax(360px,2fr);gap:1.5rem;align-items:start}@media(max-width:860px){.ayuda-user__grid{grid-template-columns:1fr}}.ayuda-user__column{min-width:0}.support-code-card{background:linear-gradient(135deg,#02907d,#0ea5a4);color:#f8fafc;border-radius:20px;padding:1.75rem;box-shadow:0 4px 14px #02907d38}.support-code-card h3{margin:0 0 .4rem;font-size:1.05rem;font-weight:700}.support-code-card__hint{margin:0 0 1.25rem;color:#f8fafcd9;font-size:.85rem}.support-code-card__display{display:flex;align-items:center;gap:.75rem;margin-bottom:1rem;flex-wrap:wrap}.support-code-card__code{font-family:SFMono-Regular,Menlo,Consolas,monospace;font-size:1.75rem;font-weight:700;letter-spacing:.15em;background:#0f172a59;color:#f8fafc;padding:.5rem 1rem;border-radius:12px;user-select:all;backdrop-filter:blur(6px)}.support-code-card__display .btn{background:#f8fafc;color:#02907d;border:none;padding:.55rem 1rem;font-weight:700;border-radius:10px;cursor:pointer}.support-code-card__display .btn:hover{background:#e0f2f1}.support-code-card__countdown{color:#f8fafce6;font-size:.9rem}.support-code-card__timer{font-family:SFMono-Regular,Menlo,Consolas,monospace;font-weight:700;color:#f8fafc;margin-left:.25rem}.support-code-card--error{background:linear-gradient(135deg,#b91c1c,#ef4444);box-shadow:0 4px 14px #ef444438}.mis-tickets{background:var(--paper);border-radius:24px;padding:8px;border:none;box-shadow:0 1px #0f17160a,0 24px 48px -24px #0f17161a}.mis-tickets__header{display:flex;justify-content:space-between;align-items:center;padding:20px 22px 18px;margin-bottom:0;gap:12px;flex-wrap:wrap}.mis-tickets__header h2{margin:0;font-size:17px;font-weight:600;letter-spacing:-.012em;color:var(--ink)}.mis-tickets__count{font-size:12px;color:var(--muted);margin-left:8px;font-weight:400}.mis-tickets__header .btn-primary{background:var(--primary);border:none;color:#fff;padding:9px 14px;border-radius:999px;font:500 13px/1 inherit;cursor:pointer;display:inline-flex;align-items:center;gap:7px;box-shadow:0 1px 2px #02907d2e,0 6px 14px -4px #02907d4d;transition:transform .15s,box-shadow .15s}.mis-tickets__header .btn-primary:hover{transform:translateY(-1px);box-shadow:0 1px 2px #02907d2e,0 10px 22px -6px #02907d66}.mis-tickets__hint{color:var(--muted);font-size:13px;text-align:center;padding:22px 16px 28px;margin:0}.mis-tickets__list{list-style:none;margin:0;background:var(--page-soft);border-radius:18px;padding:6px;display:flex;flex-direction:column;gap:2px}.mis-tickets__item{list-style:none}.mis-tickets__row{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:14px;padding:14px 16px;border-radius:14px;background:transparent;border:none;width:100%;cursor:pointer;text-align:left;color:inherit;font-family:inherit;transition:background .18s,box-shadow .18s}.mis-tickets__row:hover{background:var(--paper);box-shadow:0 1px 2px #0f17160a,0 10px 22px -10px #0f17161a;border-color:transparent}.mis-tickets__icon{width:38px;height:38px;border-radius:11px;background:var(--primary-soft);color:var(--primary);display:grid;place-items:center;flex-shrink:0}.mis-tickets__item--in_progress .mis-tickets__icon{background:#f59e0b1f;color:#b45309}.mis-tickets__item--resolved .mis-tickets__icon,.mis-tickets__item--closed .mis-tickets__icon{background:#0f17160d;color:var(--muted)}.mis-tickets__body{min-width:0}.mis-tickets__subject{font-size:14.5px;font-weight:500;letter-spacing:-.005em;line-height:1.3;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mis-tickets__meta{font-size:12px;color:var(--muted);margin-top:3px;font-variant-numeric:tabular-nums}.mis-tickets__pill{font-size:11px;font-weight:500;padding:5px 10px;border-radius:999px;text-transform:none;letter-spacing:0;display:inline-flex;align-items:center;gap:6px;justify-self:end;white-space:nowrap}.mis-tickets__pill:before{content:"";width:5px;height:5px;border-radius:999px;background:currentColor}.mis-tickets__pill--open,.mis-tickets__pill--in_progress{background:var(--primary-soft);color:var(--primary)}.mis-tickets__item--in_progress .mis-tickets__pill{background:#f59e0b1f;color:#b45309}.mis-tickets__pill--resolved,.mis-tickets__pill--closed{background:#0f17160f;color:var(--muted)}.chat-ticket{background:var(--page);border:none;border-radius:24px;padding:0;gap:0;display:grid;grid-template-rows:auto 1fr auto;height:70vh;max-height:720px;overflow:hidden}.chat-ticket__header{display:flex;align-items:center;gap:14px;padding:14px 18px;background:var(--paper);border-bottom:1px solid var(--line)}.chat-ticket__header .btn-ghost{background:transparent;border:none;cursor:pointer;color:var(--ink);font:500 13px inherit;display:inline-flex;align-items:center;gap:6px;padding:7px 10px;border-radius:10px;font-family:inherit}.chat-ticket__header .btn-ghost:hover{background:#0f17160d}.chat-ticket__title-wrap{flex:1;min-width:0}.chat-ticket__header h3{margin:0;font-size:14px;font-weight:600;letter-spacing:-.005em;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-ticket__sub{font-size:11.5px;color:var(--muted);margin-top:2px;display:flex;align-items:center;gap:6px}.chat-ticket__who{display:flex;align-items:center;gap:10px}.chat-ticket__who-av{position:relative;width:36px;height:36px;border-radius:999px;background:linear-gradient(135deg,var(--primary),#10b981);color:#fff;font-weight:600;font-size:12px;display:grid;place-items:center;flex-shrink:0}.chat-ticket__who-av.is-online:after{content:"";position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:999px;background:#10b981;border:2px solid var(--paper)}.chat-ticket__who-text{display:flex;flex-direction:column;min-width:0}.chat-ticket__who-name{font-size:12.5px;font-weight:600;color:var(--ink)}.chat-ticket__who-role{font-size:11px;color:var(--muted);margin-top:1px}.chat-ticket__messages{list-style:none;margin:0;padding:22px 22px 8px;display:flex;flex-direction:column;gap:14px;overflow-y:auto;overflow-anchor:none;background:var(--page)}.chat-ticket__empty{color:var(--muted);text-align:center;padding:1rem;font-size:13px}.chat-ticket__day{align-self:center;font-size:11px;font-weight:500;color:var(--muted);background:var(--paper);padding:5px 12px;border-radius:999px;border:1px solid var(--line)}.chat-ticket__row{display:grid;gap:8px;max-width:80%;align-items:flex-end}.chat-ticket__row--them{grid-template-columns:32px 1fr;align-self:flex-start}.chat-ticket__row--me{grid-template-columns:1fr;align-self:flex-end}.chat-ticket__avatar{flex-shrink:0;width:32px;height:32px;border-radius:50%;display:grid;place-items:center;color:#fff;font-size:11px;font-weight:700;letter-spacing:.02em;user-select:none;margin-bottom:0;align-self:flex-end}.chat-ticket__avatar--me{display:none}.chat-ticket__avatar--agent{background:linear-gradient(135deg,var(--primary),#10b981)}.chat-ticket__group{display:flex;flex-direction:column;gap:0;min-width:0;max-width:100%}.chat-ticket__row--me .chat-ticket__group{align-items:flex-end;text-align:right}.chat-ticket__row--them .chat-ticket__group{align-items:flex-start;text-align:left}.chat-ticket__sender{display:none}.chat-ticket__bubble{padding:11px 15px;border-radius:18px;font-size:14px;line-height:1.45;box-shadow:0 1px #0f17160a;word-break:break-word;text-align:left}.chat-ticket__bubble--me{background:var(--primary);color:#fff;border-bottom-right-radius:6px}.chat-ticket__bubble--agent{background:var(--paper);color:var(--ink);border-bottom-left-radius:6px}.chat-ticket__time{display:block;font-size:11px;color:var(--muted-2);margin-top:4px;font-variant-numeric:tabular-nums}.chat-ticket__system{align-self:center;font-size:11.5px;color:var(--muted);background:#ffffffb3;border:1px solid var(--line);padding:6px 12px;border-radius:999px;text-align:center;list-style:none;max-width:90%;backdrop-filter:blur(6px)}.chat-ticket__system--info{background:var(--primary-soft);border-color:#02907d33;color:var(--primary);font-weight:500}.chat-ticket__locked{margin:8px 18px 0;padding:10px 14px;background:var(--page-soft);border:1px solid var(--line);border-radius:12px;color:var(--muted);font-size:12.5px;text-align:center}.chat-ticket__form{padding:12px 14px 16px;background:transparent;border-top:none;display:flex;gap:0}.chat-ticket__form-card{flex:1;background:var(--paper);border-radius:18px;box-shadow:0 1px 2px #0f17160a,0 8px 24px -10px #0f17161f;padding:6px 6px 6px 16px;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:8px;border:1px solid transparent;transition:border-color .15s,box-shadow .15s}.chat-ticket__form-card:focus-within{border-color:#02907d66;box-shadow:0 1px 2px #0f17160a,0 0 0 3px #02907d1f}.chat-ticket__form input{border:none;outline:none;background:transparent;font:400 14px inherit;padding:12px 0;color:var(--ink);border-radius:0;font-family:inherit;width:100%;min-width:0}.chat-ticket__form input:focus{box-shadow:none}.chat-ticket__attach{background:transparent;border:none;cursor:pointer;color:var(--muted);width:28px;height:28px;border-radius:8px;display:grid;place-items:center}.chat-ticket__attach:hover{background:#0f17160d;color:var(--ink)}.chat-ticket__form .btn-primary{width:38px;height:38px;border-radius:999px;background:var(--primary);color:#fff;border:none;cursor:pointer;display:grid;place-items:center;padding:0;box-shadow:0 2px 6px #02907d4d;transition:transform .15s}.chat-ticket__form .btn-primary:hover:not(:disabled){transform:scale(1.05)}.chat-ticket__form .btn-primary:disabled{opacity:.4;cursor:not-allowed}.chat-ticket__error{color:#b91c1c;font-size:12.5px;margin:0 18px;padding-top:6px}.nuevo-ticket-modal{position:fixed;inset:0;margin:auto;height:fit-content;max-height:calc(100vh - 2rem);border:none;border-radius:22px;padding:0;max-width:540px;width:min(92vw,540px);background:var(--paper);color:var(--ink);box-shadow:0 1px #0f17160a,0 30px 60px -20px #0f171638;overflow:hidden}.nuevo-ticket-modal::backdrop{background:#0f171673;backdrop-filter:blur(4px)}.nuevo-ticket-modal__form{display:contents}.nuevo-ticket-modal__top{padding:22px 24px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.nuevo-ticket-modal__top-text{min-width:0}.nuevo-ticket-modal__top h3{margin:0 0 4px;font-size:17px;font-weight:600;letter-spacing:-.012em;color:var(--ink)}.nuevo-ticket-modal__top p{margin:0;font-size:13px;color:var(--muted);line-height:1.4}.nuevo-ticket-modal__close{width:32px;height:32px;border-radius:10px;background:transparent;border:none;color:var(--muted);cursor:pointer;display:grid;place-items:center;font-size:18px;flex-shrink:0}.nuevo-ticket-modal__close:hover{background:#0f17160d;color:var(--ink)}.nuevo-ticket-modal__body{padding:18px 24px 8px}.nuevo-ticket-modal__lbl{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin:0 0 10px;display:block}.nuevo-ticket-modal__lbl-hint{font-weight:400;text-transform:none;letter-spacing:0;color:var(--muted-2);margin-left:4px}.nuevo-ticket-modal__topics{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:20px}.nuevo-ticket-modal__topic{border:1px solid var(--line);background:var(--page-soft);border-radius:12px;padding:12px;text-align:left;cursor:pointer;color:var(--ink);font-family:inherit;transition:border-color .15s,background .15s,box-shadow .15s}.nuevo-ticket-modal__topic:hover{border-color:#02907d66;background:var(--paper)}.nuevo-ticket-modal__topic.is-active{border-color:var(--primary);background:var(--primary-soft);box-shadow:0 0 0 3px #02907d1a}.nuevo-ticket-modal__topic-ic{width:30px;height:30px;border-radius:9px;background:var(--primary-soft);color:var(--primary);display:grid;place-items:center;margin-bottom:8px}.nuevo-ticket-modal__topic-name{font-size:12.5px;font-weight:500;line-height:1.3}.nuevo-ticket-modal__form input{width:100%;border:1px solid var(--line);border-radius:12px;padding:12px 14px;font:400 14px inherit;outline:none;background:var(--page-soft);color:var(--ink);transition:border-color .15s,box-shadow .15s,background .15s}.nuevo-ticket-modal__form input:focus{border-color:var(--primary);background:var(--paper);box-shadow:0 0 0 3px #02907d1f}.nuevo-ticket-modal__counter{display:flex;justify-content:space-between;padding:4px 2px 18px;font-size:11.5px;color:var(--muted);font-variant-numeric:tabular-nums}.nuevo-ticket-modal__error{color:#b91c1c;font-size:12.5px;margin:0 0 12px}.nuevo-ticket-modal__footer{background:var(--page-soft);border-top:1px solid var(--line-soft);padding:14px 24px;display:flex;justify-content:space-between;align-items:center;margin-top:0;gap:12px}.nuevo-ticket-modal__hint{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px}.nuevo-ticket-modal__kbd{font-family:SFMono-Regular,Menlo,Consolas,monospace;font-size:11px;background:var(--paper);border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;padding:2px 6px;color:var(--ink)}.nuevo-ticket-modal__actions{display:flex;gap:8px;align-items:center}.nuevo-ticket-modal__footer .btn-secondary{background:transparent;border:1px solid var(--line);color:var(--ink);padding:9px 14px;border-radius:10px;font:500 13px inherit;cursor:pointer;font-family:inherit}.nuevo-ticket-modal__footer .btn-secondary:hover{background:#0f17160a}.nuevo-ticket-modal__footer .btn-secondary:disabled{opacity:.5;cursor:not-allowed}.nuevo-ticket-modal__footer .btn-primary{background:var(--primary);border:none;color:#fff;padding:9px 16px;border-radius:10px;font:500 13px inherit;cursor:pointer;display:inline-flex;align-items:center;gap:7px;box-shadow:0 1px 2px #02907d2e,0 4px 12px -2px #02907d40;transition:transform .15s;font-family:inherit}.nuevo-ticket-modal__footer .btn-primary:hover:not(:disabled){transform:translateY(-1px)}.nuevo-ticket-modal__footer .btn-primary:disabled{opacity:.5;cursor:not-allowed}@media(max-width:520px){.ayuda-hero{padding:3rem 1rem 2.5rem}.ayuda-topics,.ayuda-user{padding:3rem 1rem}.topic-card{text-align:center;align-items:center}.topic-card__icon{margin-left:auto;margin-right:auto}.topic-card__link{align-self:center}.ayuda-user__header{text-align:center}}